Privacy Policy

Introduction

Kler-d.bg ("we", "us" or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.

Company Information

Information We Collect

We collect various types of information to provide and improve our services:

1. Data You Provide Voluntarily

2. Automatically Collected Data

• Cookies: We use a minimal number of functional cookies necessary for the Site's operation.
• Server Logs: IP address, browser type, timestamps, and URLs for security and troubleshooting.

Legal Basis for Processing (GDPR)

We process your personal data on the following legal grounds under Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR):

• Consent (Art. 6(1)(a)): When you fill out a contact form, you give explicit consent to process your information.
• Legitimate Interest (Art. 6(1)(f)): To respond to inquiries and improve our services.
• Legal Obligation (Art. 6(1)(c)): To comply with applicable law (tax, accounting).

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries and questions
• Providing information about products and services
• Improving website functionality and content
• Ensuring security and preventing fraud
• Complying with legal requirements (tax, accounting)

Data Storage and Security

Your personal information is stored securely using industry-standard security measures:

• Infrastructure: The website is hosted with HTTPS encryption.
• Data Storage: We retain your information as long as necessary to process your inquiries and to comply with legal obligations (minimum 5 years for accounting documents).
• Security Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We share your data with the following service providers who help us manage our website:

• Hosting Providers: For data storage and website hosting.

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies

We use a minimal number of cookies necessary for the website's functionality.

Your GDPR Rights

If you are in the European Union or Bulgaria, you have the following rights regarding your personal data under Regulation (EU) 2016/679:

• Right of Access (Art. 15): You can request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): You can request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): You can request deletion of your personal data ("right to be forgotten"), unless the law requires us to retain it.
• Right to Restriction (Art. 18): You can request restriction of how we use your data.
• Right to Data Portability (Art. 20): You can request a copy of your data in a machine-readable format.
• Right to Object (Art. 21): You can object to the processing of your data.
• Right to Withdraw Consent: You can withdraw your consent at any time.
• Right to Complaint: You have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP).

To exercise any of these rights, please contact us via the contact form. We will respond within one month.

Commission for Personal Data Protection (CPDP)

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection:

Children's Privacy

Our services are not directed to persons under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete the information.

Data Retention Period

We retain your personal data only as long as necessary for the purposes for which it was collected:

• Contact form data: Up to 2 years after last communication
• Functional cookie: 24 hours
• Server logs: Up to 90 days

After the retention period expires, data is deleted or anonymized.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We recommend that you periodically review this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we process your personal information, please contact us:

You can contact us via our contact form.

Legal Compliance

This Privacy Policy has been developed in accordance with:

• Regulation (EU) 2016/679 (GDPR) - General Data Protection Regulation
• Personal Data Protection Act (PDPA) - Bulgarian data protection legislation
• Electronic Commerce Act (ECA)
• Directive 2002/58/EC - Directive on Privacy and Electronic Communications